Refund policy
Refunds and Returns
We want you to be entirely happy with your purchase from Jeweller's Loupe. Please read more about our manufacturer's guarantee and warranty here.
If you are not and you need to return your Product to us you can do so in the following ways:
Cancellation of your Order
If you are a consumer then you have a legal right to cancel your Contract within 14 days starting from the day after you received the Product. If you decide to cancel your Contract you must notify us of your decision and you will be entitled to a full refund of the price paid for the Product. Please see our full terms and conditions for further details >>> https://www.jewellersloupe.co.uk/policies/terms-of-service.
To cancel your Contract you must inform us in writing by email or by post to enter hi@jewellersloupe.co.uk or 3 Stainbeck Corner, Chapel Allerton, Leeds, Yorkshire LS7 3PD. When contacting us please include your name and your order number.
You must also return the Product to us immediately in the same condition in which you received it at your own cost and risk unless the Product is faulty or not as described. The Product is your responsibility once it is delivered to you until it is returned to us.
Your right to cancel does not apply to any Products that are bespoke, or made to your specific requirements.
Following your cancellation of your Contract then upon receipt of the returned Product, we shall provide you with a refund of the price you paid for the Product. We reserve the right to make a deduction to your refund amount where the Product has been damaged or mishandled by you.
If you cancel your Contract then we shall also refund any standard delivery costs you have paid. We shall not refund any higher cost delivery options such as special delivery or next day delivery.
Faulty Products
Where you discover that your Product is faulty or not as described, then you should contact us by email at hi@jewellersloupe.co.uk with details of the fault.
Upon receipt of your email we will contact you to arrange for a refund, repair or replacement.
In some cases it may be necessary for us to inspect the Product before any offer of a refund, a repair or a replacement is made. Where an inspection is necessary, we shall arrange for the Product to be returned and we shall be responsible for the costs of returning the Product to us.
Where a fault is found and a refund is agreed, we shall provide you with a full refund of the purchase price you have paid for the Product along with any delivery costs paid.
We shall not provide a refund in respect of any Product which is returned due to a fault where upon inspection a genuine fault is not found or a fault is found but we determine that such fault has been caused by you.
All refunds will be processed with 14 working days from the date we receive the Product back from you unless we advise otherwise in writing.
Refunds will be made using the payment method and details used by you to purchase the Product.
It shall be your responsibility to return the Product to us and you will be responsible for all costs connected with returning the Product to us.
Change of Mind
In addition to your right to cancel your Contract we also offer a 14 days no reason returns policy.
This means that if for any reason you are not happy with your purchase you have 14 days from the date of delivery to return the Product to us for a full refund.
In the event you wish to return a Product you must following the steps set out below:
- Email us at hi@jewellersloupe.co.uk to inform us that you have changed your mind and will be returning the Product. Please include your name and order number.
- Package the Product in our original packaging and return to us via a secure tracked postal service (e.g. Royal Mail) to Jeweller's Loupe, 3 Stainbeck Corner, Chapel Allerton, Leeds, Yorkshire LS7 3PD.
- You are responsible for return delivery costs.
- You are responsible for the Product until it has arrived with us.
- A full refund will be processed with 14 working days from the date we receive the Product back from you unless we advise otherwise in writing.
- For a full refund the Product must be returned to us in its orginal condition - unworn, undamaged, and in our original packaging.
- Refunds will be made using the payment method and details used by you to purchase the Product.